betli's Privacy Policy
We treat your personal information with the highest level of care. This document explains in detail how betli collects, stores, and protects your data.
Introduction
betli is a safe and reliable online entertainment platform operating for players in Bangladesh. Protecting your privacy is our priority. This Privacy Policy ("Policy") explains what information betli collects, how that information is used, who it may be shared with, and what rights you have over your information.
By using the betli.lat website to create an account or access our services, you are considered to have agreed to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy may be updated from time to time. For significant changes, we will notify you where reasonably possible. The latest version will always be available on this page.
All your personal information is protected through industry-standard SSL encryption technology. betli never sells your information to third parties.
1. Data Collection
What information we collect
1.1 Registration & Account Information
We collect the information you provide when opening an account with betli. This includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or equivalent document details for identity verification
- Residential address
- Your chosen username and password (stored in encrypted form)
1.2 Automatically Collected Information
When you visit betli.lat, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system information
- Log data showing which pages were visited and how long was spent on them
- Click and navigation patterns
- Referral source (where you came from before reaching the site)
1.3 Transaction Information
We keep a record of every financial transaction, including deposit amounts, withdrawal requests, the payment method used (bKash, Nagad, Rocket, or Upay), and the date and time of each transaction.
2. Purpose of Data Use
What the collected information is used for
2.1 Service Operation & Improvement
betli uses your information to create and manage your account, improve service quality, and help resolve technical issues.
2.2 Identity Verification & Fraud Prevention
Verifying each user's identity is essential to maintaining the security of an online platform. Using the information you provide, we:
- Confirm account ownership
- Detect and prevent fraudulent activity
- Comply with anti-money laundering regulations
- Verify age to prevent access by minors
2.3 Customer Service & Communication
We use your email address and mobile number to send account-related notifications, transaction confirmation messages, and customer service communications. When you reach out through our 24/7 live chat or email support, records of those conversations may be used to improve service quality.
2.4 Analytics & Personalisation
We use analytical data to understand which sections or features are most popular among our users. This helps us improve our service and make your experience more relevant.
3. Data Storage & Security
How we keep your information safe
3.1 Technical Security Measures
betli uses industry-standard technology to keep your information secure:
- All data transmission takes place through SSL (Secure Sockets Layer) encryption
- Stored data is protected by advanced encryption algorithms
- Passwords are never stored in plain text — only in hashed form
- Regular security audits are conducted
- Firewalls and access controls are in place to prevent unauthorised access
3.2 Data Retention Period
We retain your information for as long as necessary to fulfil the purposes described in this Policy or to meet legal obligations. Even after an account is closed, financial transaction records may be kept for a specified period in accordance with regulatory requirements.
If a data breach or unauthorised access is suspected, we will promptly notify affected users and take remedial action.
4. Data Disclosure & Sharing
Who your information may be shared with
4.1 General Policy
betli never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.2 Service Provider Partners
We work with trusted third-party service providers who assist in operating our platform. These partners include payment processing services (bKash, Nagad, Rocket, Upay) and data hosting services. These partners receive only the information necessary to carry out their specific tasks and are required to comply with our privacy standards.
4.3 Legal Obligations
We may be legally required to provide information in response to a court order, legal process, or a valid request from a government authority. In such situations, we will disclose only the minimum information necessary.
5. Cookie Policy
How we use cookies
5.1 What cookies are and why they are used
Cookies are small text files stored in your browser or on your device. betli uses cookies for the following purposes:
- Essential cookies: Keeping login sessions active and ensuring security
- Functional cookies: Remembering your preferences and settings
- Analytics cookies: Helping monitor and improve site usage
5.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core features of betli from working properly.
6. User Rights
Your rights over your information
Every user registered with betli has the following rights regarding their own personal information:
6.1 Right of Access
You can contact betli at any time to find out what information we hold about you and how it is being used.
6.2 Right to Rectification
If any information in your account is incorrect or incomplete, you can request a correction. Some information can be updated directly in your account profile.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
6.4 Right to Opt Out of Promotional Communications
If you no longer wish to receive promotional emails or messages from us, you can unsubscribe by using the opt-out option in any message or by contacting us directly. Essential account-related messages (such as transaction confirmations) cannot be turned off.
To exercise any of the rights above, email us at [email protected]. We will review your request and respond as promptly as possible.
7. Payment Data Security
How financial information is kept safe
betli supports Bangladesh's most widely used mobile payment methods — bKash, Nagad, Rocket, and Upay. We take special precautions to protect your financial information when you transact through these services:
- Payment processing takes place directly within the secure environment of the respective payment provider
- betli never stores your mobile banking PIN or full account credentials
- Each transaction follows the payment network's own verification process
- Additional verification steps may be triggered for suspicious transactions
The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours.
8. Protection of Minors
Our commitment to protecting the information of minors
betli is for users aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified during the registration process and any account suspected of belonging to a minor is suspended immediately.
If you become aware that someone under the age of 21 has opened an account on betli, please contact us. We will act promptly to close the account and delete the relevant information.
betli services are for users aged 21 and above only. We ask guardians to be mindful that underage members of your household do not access betli.lat.
9. Policy Changes
How this Policy may be updated
9.1 Change Process
betli reserves the right to review and update this Privacy Policy from time to time. Changes take effect as soon as they are published on this page. We therefore recommend that you revisit this page periodically.
9.2 Notification of Significant Changes
If there are material changes to your rights or to how your information is used, we will endeavour to send a notification to your registered email address. However, continuing to use betli services after a policy change is considered acceptance of the updated policy.
10. Contact
Privacy-Related Questions & Requests
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. betli's customer service team is available 24/7 to assist you in both Bengali and English.
Quick Privacy Summary
- Your information is never sold to third parties
- All data is secured with SSL encryption
- Passwords are always hashed and encrypted
- You have the right to access and correct your information
- Promotional communications can be stopped at any time
- Information from minors is not collected
- We do not store payment PINs or credentials
To learn more, visit our FAQ page or contact us directly via live chat.